‘You just can't make this stuff up’: An Illinois man had to drive 11 hours to access the $25K he set aside for his son in college because of a Wells Fargo check error — so he attempted to sue

Using two checks provided by Wells Fargo would surely facilitate a simple transaction of $25,000, or so Monroe expected.

But Monroe’s account with Wells Fargo was a checkless bank account.

Clear Access Banking accounts, the type Monroe opened for his son, don’t process checks and customers are informed of that when they open one, a Wells Fargo spokesperson told the U.S. Sun.

Wells Fargo told Monroe that he was incorrectly issued starter checks, and that his son at the University of Illinois would have to visit a Chicago branch in person to access any of the money.

Monroe said he traveled 11 hours and over 400 miles in two days to drop his son back at school after he took the bus into the city to visit a branch.

“I simply do not understand the corporate management and culture at the Wells Fargo bank as the only thing I can compare it to is a pirate ship without any control at the helm," Monroe told The U.S. Sun. “You just can’t make this stuff up.”

He filed a legal case against the bank for negligence and a breach of contract, but Wells Fargo ultimately issued an apology and offered Monroe a settlement of $750 — which he accepted.

What are starter checks?

Starter checks, or counter checks, are temporary checks banks can provide customers immediately.

The checks don’t contain personalized information like a name and address, but they do have your account numbers and bank routing code.

Personalized checks need to be printed and can take time to deliver, while starter checks are available by branches on the spot.

Account holders still need to fill in their personalized information on the check itself when writing the dollar amount and who it’s made out to.