‘You think it’s funny, KFC?’: A customer says he got just 35 of the 50 popcorn chicken pieces he paid for — here’s how he confronted the chain

“And that’s why I bought extra, because I don’t trust you guys. I don’t trust anybody because this is what people do: they scam. So, if you were going to KFC and you were depending on 50, don’t depend on it. Because you can’t trust them,” he said in the video. “You think it’s funny, KFC?”

Shortchanged on chicken

KFC (NYSE:YUM) acknowledged the apparent discrepancy in a comment beneath the video.

“35 is definitelyyyy not 50,” the company wrote. “Thank you for flagging this, and we sincerely apologize on our end. Could you send us a DM so we can make this up to you ASAP?”

In subsequent videos, Atticus said he went back to the restaurant but ultimately decided not to speak with employees because he worried the interaction would become humiliating or that they would treat him poorly.

KFC continued responding to his follow-up videos, but Atticus said he was dissatisfied with the company’s approach. In an Aug. 4 video, he argued that KFC should have contacted him directly rather than asking him to initiate a private conversation.

Moneywise reached out to KFC for comment but did not receive a response before publication. It is unclear whether the company and Atticus have since resolved the dispute.

Paying more and getting less

Atticus’s frustration may be about 15 missing pieces of chicken, but it comes at a time when fast food no longer feels like the inexpensive fallback it once was.