Credit cards are popular with Americans — and so are the points, rewards and perks that come with them. That’s why some Americans devote time and energy (and spending) to optimize multiple rewards programs and claim rewards they wouldn’t otherwise be able to afford, like cross-country flights with access to a luxe travel lounge.
If anything, we’re using them too much: Americans are carrying a near-record total of $1.26 trillion in credit card balances, up from $1.18 trillion at the beginning of last year. And with interest rates hovering around 23.96% in October according to LendingTree, the highest since December, those balances are costing us.
And that’s not the only way credit cards can cost you. For years, consumers have complained about high swipe fees. Every time you tap your card to pay for a coffee or type in your number online to make another Amazon order, the retailer is charged a fee, and they generally pass it on to you.
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But thanks to pending legislation, that could be about to change. And the president and vice president are both pushing hard for it.
The Credit Card Competition Act
Way back in 2023, Dick Durbin, a Democratic Senator from Illinois, introduced the Credit Card Competition Act.
The legislation takes aim at swipe fees in multiple ways, mainly by trying to increase competition. It would prevent credit card issuers with assets of over $100 billion from restricting the number of networks they can process payments on, and would prohibit restricting payments to networks owned by a card issuer.
The bill has been stalled for the last three years, but was reintroduced at the beginning of this year. That’s when Trump first endorsed it. But he’s been talking about it much more as of late, as has the VP.
Seven times so far this year, in fact, according to NACS, an industry group representing convenience stores and gas stations. Groups representing retailers are incredibly excited about this move. The Merchants Payments Coalition, another retail group, also released a statement praising the act this week, pointing out that it would save consumers money as credit and debit card swipe fees have risen 80% since the pandemic.
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What this means for rewards
On the opposite side of this debate are the big banks and payments processors. As Eric Levitz reported at Vox, “Wall Street is sending the public a dire warning: President Donald Trump has become a threat to the very foundation of American freedom — your frequent flier miles.”
The threat of the CCCA has been declared a “code red,” for lobbyists representing big banks, according to the Wall Street Journal, and they have launched a full-scale effort to convince consumers that if swipe fees fall, cash rewards, perks and points will, too, as that’s how those things are funded.
However, as Levitz argues, swipe fees function as a de facto tax on the poor. Merchants don’t eat the cost of the fees. With a few exceptions — sushi restaurants and barbershops often offer a cash discount — retailers raise their prices for everyone because of the fees, not just those paying with credit cards. Poor people are less likely to qualify for credit cards, especially not ones with generous perks. They are more likely to pay with cash or debit, but don’t reap any of the rewards of swipe fees.
Most of us don’t perceive this silent wealth transfer happening every day. And middle and upper-income Americans are hooked on their rewards.
Consumers can’t get enough of points and perks
Rewards have played a part in the growth of credit cards (and debt) by helping credit card providers attract and retain customers.
“The reward point functions as an alternative currency with real economic value, yet it continues to carry aspirational and emotional significance,” So Yeon Chun, an associate professor of technology and operations management at INSEAD, recently told Business Insider.
“In other words,” he said, “rewards have become a dual-purpose behavioral currency: A tool for economic relief and a channel for emotional and symbolic value.”
Redeeming rewards “can have an outsize effect on satisfaction” on cash-strapped consumers, according to Bain & Company.
A few years ago, rewards redemption was a “routine episode, or interaction that fulfills a need, unlikely to faze customers,” according to the global management consulting firm. “But it has since become a ‘moment of truth’ — an episode with a high likelihood to delight or annoy, depending on how well the credit card provider executes the end-to-end process.”
At the same time, rewards have economic value that consumers are using to make day-to-day purchases and cover necessities.
“Most consumers, including middle-income earners, now use rewards not just to manage spending, inflation or debt, but also to preserve lifestyle,” Chun told Business Insider.
Consumers had amassed reward balances of more than $33 billion by the end of 2022, according to the Consumer Financial Protection Bureau (CFPB).
And those rewards are “incredibly popular,” according to the Ipsos Consumer Tracker, summing up the results of a 2024 poll. Seventy-one percent of Americans have a rewards or cashback credit card, and about one in five younger Americans (ages 18-34) use the rewards for experiences they “couldn’t afford otherwise.”
But it also found that over a third of respondents said they wouldn’t spend as much on their credit cards if rewards weren’t offered.
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Vawn Himmelsbach is a veteran journalist who covers tech, business, finance and travel. Her work has been featured in publications such as The Globe and Mail, Toronto Star, National Post, CBC News, Yahoo Finance, MSN, CAA Magazine, Travelweek, Explore Magazine and Consumer Reports.
