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A delivery is staged for the media during trials of the Amazon drone delivery service. Annabel Lee-Ellis/PA Images via Getty Images

'Unnerving': Texas town finds lightning-fast, convenient Amazon deliveries by drone to be scary and upsetting in reality

When the future arrives, it’s often not what we hoped it would be.

While some of the trappings of life in the 2020s that were predicted decades earlier are here — look at us go, with our videophones and our robot cars! — it’s not always smooth sailing. (AI doomsday scenarios, anyone?).

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New developments meant to make life easier and more convenient sometimes, it turns out, have deleterious effects.

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That’s the case for Richardson, Texas residents, who find their city swarmed with Amazon drones.

And soon, it could be the case for hundreds of towns and cities across the country.

‘It feels like an air raid’

Richardson’s city council voted to approve a zoning change in June 2025 that allowed Amazon to begin offering drone deliveries within a 7.5-mile radius of the Amazon distribution center there.

According to a local news report from Community Impact covering the meeting, only two residents spoke at the council meeting, and the city received seven letters about the zoning change: six of the letters were in opposition, and one was in support.

“Most in opposition cited noise as the primary reason for opposition,” the report noted.

The drones began flying in December 2025, and soon after, residents began complaining about noise, the frequency of the deliveries, and the height drones were flying at, according to a February Community Impact report.

“They not only fly down our street, but even when I’m walking around our neighborhood, you hear them all the time,” Scott Burns, a Richardson resident, told Community Impact. “You can hear them in your home. It feels like an air raid.”

City Manager Don Magner told Community Impact the city wasn’t able to mitigate most of the complaints, as the issues fall under the purview of the Federal Aviation Administration (FAA), which regulates drones.

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In April, after months of complaints, the city council met in an executive session to hear legal advice on removing the zoning it had granted Amazon to allow the drones. But the council decided not to pursue it, because it found the zoning was legal, and attempting to rescind it “would come with significant legal risks,” Community Impact reported.

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Drones coming to a city near you

Amazon announced in August that it was expanding its drone delivery service, dubbed Prime Air, to nearly 500 cities and towns across the U.S. by the end of this year.

In a release, the company said it would be a sixfold increase. It also touts the “ultrafast” service that can see a drone drop an item at your door “in as fast as 30 minutes, with most orders arriving around 60 minutes after checkout.”

A recent New York Times report also detailed the plight of Richardson residents, who say their lives have been impacted by the constant noise and intrusion of drones.

“What’s happening in Richardson is about to happen all over the country, and people are finally going to believe us that having all these drones flying around is actually a big, big problem,” Scott Bratcher, a Richardson resident, told the Times. The report notes that he is president of the homeowners’ association “in a Richardson neighborhood that residents have called a drone highway.”

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“The government and the FAA have failed us,” Bratcher added.

An Amazon spokesperson told the Times that customer response has been “overwhelmingly positive” to the drone deliveries. She said that “so far this year, fewer than 1%” of inquiries about the drone program have been about noise.

“She compared the drone noise to a window fan on low, and said, during delivery, it’s quieter than a passing car,” the report says.

According to the Times, the FAA is set to release new rules for drone flight soon. However, in July, the FAA said that an environmental impact study of commercial delivery drones found “no significant impact.”

Fifteen states and Harris County, Texas, have just filed a petition in federal court, challenging the FAA’s environmental review.

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Rebecca Payne Contributor

Rebecca Payne has more than a decade of experience editing and producing both local and national daily newspapers. She's worked on the Toronto Star, the Globe and Mail, Metro, Canada's National Observer, the Virginian-Pilot and Daily Press.

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