‘It’s misery’: Long Island family says contractor gutted their home and vanished after $96K payment — now they’re living in a camper and facing debt

Since Cortese is unlicensed, the Salentino family is ineligible for that fund.

In the meantime, they remain in their camper while a new contractor tries to complete the home. But the family is facing new delays and higher costs as that company undoes Cortese’s work. Suffolk County police are investigating.

How to avoid falling victim to scam contractors

Stories like the Salentino family's are all too common — and unfortunately, legal protections can be limited, especially when unlicensed contractors are involved. Without access to the Consumer Affairs fund, the family’s only remaining option may be civil court, which is costly and time-consuming.

If you’re in a similar situation, here are some steps you can take:

• File a complaint with your local Consumer Affairs department or licensing agency.
• Document everything: Save contracts, receipts, photos and any communications with the contractor.
• Report suspected fraud to police, especially if you believe money was taken with no intent to complete the job.
• Consult with a lawyer if the financial loss is significant.
• Check for local recovery funds, which some counties or state agencies offer for licensed contractor failures.

The best protection, though, starts before you make any payments. Here’s how to safeguard yourself:

• Verify their license: In New York, contractors must be licensed through the county. Suffolk County has a searchable public registry.
• Check the “Wall of Shame” or similar databases that track unlicensed or fraudulent contractors.
• Read online reviews: Look at Google, company websites and forums. Search the business name for complaints.
• Avoid large upfront payments: Reputable contractors typically ask for a deposit, with additional payments tied to project milestones.
• Get everything in writing: A contract should include a timeline, materials list and payment schedule.

With their savings drained and their home unfinished, the Salentino family is left trying to recover emotionally and financially. As the investigation continues, they hope their story prevents another family from seeing their dream fall apart.