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Employment
A photo of a restaurant worker washing dishes shutterstock.com / ChamanExperience

“Workers quit at the highest rates of any industry”: Restaurants scrambling to replace all the workers lost to the immigration crackdown

Restaurants across the U.S. are struggling to fill one of their most essential and least visible roles: the dishwasher. Industry leaders say a tightening labor pool, driven in part by immigration crackdowns and declining interest from younger workers, is leaving kitchens short-staffed and operations strained.

More than 12 million people work in the U.S. restaurant and bar industry, according to the National Restaurant Association, but finding workers willing to take on physically demanding, low-paying back-of-house jobs has become increasingly difficult. (1)

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Dishwashers only earn an average of about $31,650 annually, placing them in the bottom tier of restaurant wages. High turnover also exacerbates the growing gap in labor. (2) The Wall Street Journal reported that food service workers "quit at the highest rates of any industry." (3)

Replacing a single hourly employee now costs about $2,700, up from $2,300 last year, according to market research firm Black Box Intelligence. (4) And there are ever more to replace.

While dishwashing roles are among the hardest to fill, they are critical to keeping kitchens running, ensuring a steady supply of clean plates, utensils and equipment during peak hours.

Without dishwashers, service can grind to a halt.

The immigration crackdown is shrinking the labor pool

A major factor behind the labor shortage is tighter immigration enforcement. Foreign-born workers make up roughly 20% of the restaurant workforce, according to the New Mexico Restaurant Association. (5)

"There is a real unrest in terms of making sure everyone is safe and not accidentally getting caught up in something," Michelle Korsmo, president of the National Restaurant Association, told The Wall Street Journal. (3)

Advocates have pushed for new visa programs to help fill lower-skilled roles, but progress has been slow. In the meantime, restaurants are left competing for a smaller pool of available workers.

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Teens are losing interest in certain restaurant roles

Historically, younger workers — particularly those aged 16 to 24 — helped fill entry-level restaurant jobs. But that pipeline is drying up.

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Fewer teens are entering the workforce, and those who do often gravitate toward less physically demanding or more flexible roles. Industry observers say social media, changing expectations around work-life balance, and broader shifts in youth employment are all contributing factors.

Kevin Murphy, a restaurant management professor at the University of Central Florida, said many young people aren't drawn to the job.

"This doesn't motivate them to work," he said, referring to the physically taxing nature of restaurant roles.

That leaves restaurants caught in a bind: They can't rely on immigrant labor as easily as before, and they're not seeing enough domestic workers step in to replace them.

Restaurants are grasping at straws

To cope, some restaurant groups are experimenting with new strategies to attract and retain workers.

Benefits like free meals, flexible shifts and career-advancement opportunities are becoming more common. Some operators are also sharing tips or service fees with kitchen staff to boost earnings.

At Chicago-based John's Food and Wine, a 20% service fee is distributed to hourly employees, allowing dishwashers to earn up to $70,000 annually. (6)

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Others are turning to technology. Sushi chain Kura Sushi has begun importing robotic dishwashers from Japan, costing about $15,000 each, to reduce reliance on manual labor. (3)

Still, these solutions aren't widespread enough to offset the broader labor shortage.

As restaurants navigate rising costs, shifting labor dynamics and evolving worker expectations, the dishwasher shortage underscores a deeper issue: Some of the most essential jobs in the economy are also the hardest to fill.

"Without them, our operation would cease," said Nichole Thomson, a restaurant manager in Illinois, told The Wall Street Journal. (3)

For now, there's no quick fix to this labor issue.

Article Sources

We rely only on vetted sources and credible third-party reporting. For details, see our ethics and guidelines.

National Restaurant Association (1); U.S. Bureau of Labor Statistics (2); The Wall Street Journal (3); Black Box Intelligence (4); New Mexico Restaurant Association (5); Chicago Tribune (6)

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Monique Danao is a highly experienced journalist, editor and copywriter with 8 years of expertise in finance and technology. Her work has been featured in leading publications such as Forbes, Decential, 99Designs, Fast Capital 360, Social Media Today and the South China Morning Post.

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