A California Home Depot fired a 70-year-old woman who failed to stop $5K in fraudulent transactions — she ‘lost so much’ she feared for the roof over her head. Now she’s suing the retailer

Acevedo got a “funny feeling” when she was approached at her till by a customer with a “very suspicious” card, who demanded multiple transactions to be processed as cash.

This happened just three months after a loss prevention officer was shot and killed at a nearby Pleasanton Home Depot while trying to stop a theft attempt. Alone and disturbed by the dubious customer, the then-71-year-old processed the fraudulent transactions.

“Four days later, I got fired,” she told the ABC 7 News I-Team, describing her former employer’s response to the incident as totally “devastating.”

"I lost so much,” she said. “I lost my health care [and] my health declined as a result of that. I had difficulty finding work and paying my rent was put into question.”

Ultimately, she decided to sue Home Depot for the ill-treatment she believes she was subjected to. Here’s what happened.

A suspicious customer

Acevedo was working alone in the Garden Center when a man approached her cash register with a “suspicious” card that had instructions on the back to process his transaction as cash. Wary of confrontation, she rang up the first purchase for a little more than $1,300.

Thirty-minutes later, the man “targeted” Acevedo again, this time demanding three additional cash transactions totaling around $4,000 that he wanted done “as fast as possible.”

He “got upset” when she tried to call her supervisor and, “scared” of what he may do, Acevedo ultimately did what the customer asked. She did, however, discreetly make copies of the receipts, which she took to her manager after he left.

Acevedo did what she thought was right, based on the annual employee training she’d received on what to do in the event of shoplifting or an active shooter.

“I was instructed not to do a thing,” she said. “Do not approach, do not touch, do not try to dissuade [or] interfere … just let them go.”

But she was swiftly punished for letting the customer walk away with $5,000 in fraudulent transactions. Within four days of the incident, she was fired for “creating a security or loss prevention risk,” per her termination letter.

The attorney representing Acevedo in her lawsuit, Chambord Benton-Hayes, said the senior did everything she could in the difficult — and potentially dangerous — scenario. In an interview with ABC 7 News, Benton-Hayes explained: “She asked for back-up, she’s making copies of the receipts. She can’t risk her life … employees are explicitly taught not to risk their life for merchandise.”