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The “booster” and “fence” system

Lt. Andes told WXYZ that shoplifters or “boosters” sell their stolen items to “fences” or stores that buy stolen goods for pennies on the dollar for resale. A lot of the boosters are drug addicts and the fences are often small stores like gas stations, liquor stores, or pawn shops, according to Andes.

"Our motto is to disrupt and dismantle. We disrupt by arresting these boosters, and then we dismantle by going after the fence, and that is always the goal to go after the fence, the people who are funding this operation, funding the drug addicts, we target them," he said.

Loss prevention investigators from 16 different retailers worked with the officers in the sting operation. They kept tabs on suspicious shoppers and relayed information to the cops waiting outside.

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How theft may affect you

One arrest outside of a Kohl’s store captured on camera illustrated how the sting worked. Once the shopper left the store, the officers moved in to apprehend them.

"She went in and out of changing rooms, taking clothing with her and had a device to defeat the security tag that we found in her purse, and she was prying at those security tags off, and she ultimately stole several hundred dollars’ worth of clothing," said Lt. Andes to WXYZ.

While a few hundred dollars may not seem like much, the cumulative effect is big for the industry, and major retailers including hardware stores are feeling the hit.

Lt. Andes also described how he believes this affects regular consumers.

"Ultimately, we’re all paying extra for our items, and the prices continue to go up, and we’re here to combat that problem as well as bringing these addicts into our communities that are committing crimes, and that's what we don't want to have here," he said.

Some of the other potential effects of shoplifting are loss of jobs and tax revenue if stores are forced to close and increased workload for law enforcement and the judicial system, according to retail security company InVue.

Is shoplifting on the rise?

The Council on Criminal Justice (CCJ), a nonpartisan research group, looked at crime data through 2024 from 25 American cities and found the average reported shoplifting rate in 2024 was 14% higher than in 2023. Across the sample cities, the 2024 shoplifting rate was about 1% higher than in 2019.

"Reported incidents of shoplifting, a crime that has received enormous attention in state capitols, Congress, and the media, dropped abruptly early in the pandemic as stores closed during COVID lockdowns, but have now increased back to 2019 levels," said the report.

However, data collected through the fall of 2024 suggested that shoplifting levels were higher than pre-2020 rates in the country’s three largest cities — Chicago, Los Angeles, and New York. “Chicago, in particular, experienced notably elevated rates of reported shoplifting through the first 10 months of this year. In 2023, rates were 10% lower in Chicago, 87% higher in Los Angeles, and 55% higher in New York than in 2019,” said the CCJ.

The chart for the shoplifting rate in Detroit shows a spike in 2023 and 2024. Detroit as a city is still in recovery from economic collapse. While there are many positive indicators that it is on the upswing, including recording the first population growth since the 1950s last year, and also seeing a record low in violent crimes, the city’s bankruptcy in 2013 and the foreclosure crisis in the same era may have made it difficult for many residents to make ends meet.

In June 2024, the National Retail Federation did a survey of senior loss prevention and security executives in mid-size to large retailers. It says retailers reported a 93% increase in the average number of shoplifting incidents per year in 2023 versus 2019 and a 90% increase in dollar loss due to shoplifting over the same time period

A focus on shoplifting as a trend has seen at least 8 states pass new laws targeting retail theft in 2024, reported the Daily Montanan citing the National Conference of State Legislatures.

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Rebecca Holland Freelance Writer

Rebecca Holland is a seasoned freelance writer with over a decade of experience. She has contributed to publications such as the Financial Post, the Globe & Mail, and the Edmonton Journal. Rebecca holds a Master's degree from Toronto Metropolitan University and is passionate about learning — including the complexities of financial planning and investments.

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