'I was more than heartbroken': This Houston mother paid $2.5K for her daughter's custom prom dress — but says she wasted another $8K after the designer 'dropped the ball,' ruining her night

“It was like so much we put into that particular day to make sure everything was perfect,” Jones Harvey told KHOU 11 News in a story published May 20.

That included paying a local designer named Rocky Boston to create Kiya’s dress, according to the local broadcaster. Everything seemed to be going to plan up until the big day. The dress was supposed to be dropped off at Jones Harvey’s house, she says, but it never made it out of the designer’s studio.

Kiya ended up missing the prom.

“I was more than heartbroken,” she said.

The dress was in pieces

Jones Harvey says the designer was booked in August and her daughter even went to fittings. They were told the dress would be ready. But when 5 p.m rolled around on the day of prom — the promised time of delivery — all communication from the designer stopped. Two hours later, the designer’s mother called.

“Rocky seems to have dropped the ball,” Jones Harvey recalled the designer’s mom saying.

Panicking, Jones Harvey raced to the designer’s studio and says she discovered her daughter’s dress in pieces. She also saw other parents there who were wondering about their daughters’ dresses.

Jones Harvey told KHOU 11 News she had shelled out $2,500 for the custom dress, plus an additional $8,000 for every other prom detail.

“We saved money up for two years to make sure that everything went according to plan,” she said.

A refund was issued for the dress, she says, but the rest went down the drain, and she’s hoping to recoup some of it.

Other parents shared they either received a refund or were promised one, and one family said they were considering legal action, according to KHOU 11 News. The broadcaster says it made multiple attempts to contact Rocky Boston before the designer stated she had no comment.