Allstate Auto Insurance Review

As an auto insurer, Allstate has been around since 1931 and is the third-largest national company, offering auto coverage in all 50 states.

If you’re thinking about getting your auto insurance from Allstate, we’ve got the resources to help you make an informed decision.

Allstate auto insurance review: summary

Overall, Allstate auto insurance has a number of checks in the pro column.

*You can find insurance coverage everywhere in the country. *You can easily get a free quote online or over the phone. *Other insurance offerings mean you can bundle your policies and it has brand-name recognition.

But one major knock against Allstate’s auto insurance is its price. In March 2021, U.S. News & World Report analyzed car insurance rates from across the country, and Allstate came in as the most expensive company.

The average rate at Allstate is $1,787, which is 35% higher than the national average. Every category of consumer the study looked at pays more for insurance through Allstate, but 25-year-old drivers will find it especially expensive.

Allstate’s best selling points are its variety of policies and opportunities for savings it offers consumers. It has most standard coverage options, including liability coverage, personal injury protection, collision coverage, comprehensive coverage and uninsured/underinsured motorist coverage.

Extra coverage options

Allstate offers the following add-ons.

• Rental reimbursement coverage. If your car is damaged in a covered claim, this coverage reimburses you for the cost of a rental car or extra transportation expenses.

• Roadside assistance options. Stranded at the side of the road with a dead battery or an empty tank? Your insurer will come help you out.

• Accident forgiveness. Your rates won’t go up after your first accident, even if you’re at fault.

• Sound system insurance. Just in case your custom system is damaged or stolen from your vehicle.

• New car replacement. If your car is two model years old or less, this coverage will pay to fully replace it with a new one if needed.

• Milewise program. If you don’t get out on the road that much, this option allows you to pay per mile instead of the usual flat rate.

• Ride-hail insurance. If you drive for a ride-hailing program like Uber or Lyft, Allstate’s Ride for Hire coverage will cover you the whole time you have the ridesharing app on, but it’s only available in some states and provides limited coverage between rides.

Allstate also offers a safe driving bonus and deductible rewards, which give you money for six months of accident-free driving and $100 reductions on your collision deductible for full years with no driving violations. You can earn up to $500 of your deductible this way, with the first $100 applied when you sign up.

Allstate also offers discounts and savings when you use its car-buying service, which provides you with insight into what other people have paid for the same type of car, including any incentives and fees.

Finally, Allstate is so sure you’ll be satisfied with its claims process that if you’re not happy with how it was handled, it will give you a six-month credit on your car insurance premium. The claim satisfaction guarantee comes standard on all policies in the states where it’s available.

A caveat on cost

Auto insurance companies calculate what you’ll pay in premiums based on a bunch of different factors. Some, like your age, gender, marital status and education level, are personal characteristics.

Then, they’ll consider the type of coverage you need, your claims history and whether you have a current policy.

Finally, most states will allow auto insurers to also factor in your credit score.

Since every insurer has its own formula it uses to calculate a car insurance quote, even if you provide the exact same details to a few different companies, you probably won’t receive the exact same quote twice.

Allstate ratings for customer satisfaction

Allstate car insurance customers rate their satisfaction as very good. In J.D. Power’s 2020 U.S. Auto Insurance study, the report indicated that Allstate was one of three national auto insurance companies that earned significant gains in customer satisfaction, mainly due to its growth in the digital channel.

Customers in Florida in particular singled out Allstate auto insurance as their top choice.

The claims process with Allstate has an especially high level of customer satisfaction. Allstate scored an 876 (out of 1,000) on J.D, Power’s survey, ranking higher than other big-name insurers like GEICO, Liberty Mutual and Safeco.

Complaints about Allstate auto insurance online mostly centered around customer service issues with a specific Allstate agent and pricing.

Here’s how Allstate ranks on a few different consumer opinion trackers:

• J.D. Power: 3/5
• Consumers Advocate: 4.4/5
• Consumer Affairs: 3.9/5
• Consumer Reports: 72/100

Allstate insurance features

Part of what consumers like so much about Allstate is its digital offerings.