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Officials enter Singapore Airlines flight flight SQ321, which was headed to Singapore from London before making an emergency landing in Bangkok due to severe turbulence. Lillian Suwanrumpha/AFP via Getty Images

'I thought the plane was going down': Bristol woman sues airline after her husband died when their plane plummeted 6K feet from severe turbulence

Linda and Geoff Kitchen were 10 hours into their dream holiday — a six-week trip to Singapore, Indonesia and Australia — when the plane dropped.

“It was so severe; it felt like the aircraft was dropping,” Linda, 74, told the BBC. “I noticed my Kindle and Geoff’s phone had fallen to the floor, and I thought the plane was going down.”

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As Singapore Airlines flight SQ321 plummeted around 6,000 feet over Myanmar in May 2024, Geoff, 73, fell on top of his wife, crushing her into the armrest. A doctor on board administered CPR and Linda was taken to a Bangkok hospital.

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It was two days before she learned her husband had died — suffering a heart attack during the extreme turbulence. She spent 10 days in hospital before being airlifted back to Bristol with a broken back, the BBC reports.

“When I got separated from Geoff, I knew he was in a bad way, but nothing prepared me for hearing he had died,” Linda told the BBC. “It was absolutely devastating.”

Now, more than two years later, Linda has filed proceedings at London’s High Court seeking damages from Singapore Airlines. Her aviation lawyer, Anthe Korelidou, indicates the case centers not only on compensation for Linda’s ongoing physical injuries and need for specialist support, but also on unanswered questions about what happened and whether more could have been done to prevent Geoff’s death.

“All Linda wants is for the most thorough investigations to be conducted,” Korelidou said.

What the official investigation found

Singapore’s Transport Safety Investigation Bureau (TSIB) published its final report into the SQ321 incident in May 2026 — nearly two years after the event, according to AsiaOne. Both pilots reported no weather radar returns on their displays in the 15 minutes before impact, and neither saw clouds when looking out the cockpit window — while four nearby aircraft noted widespread clouds over Myanmar.

“The investigation team is unable to understand why the flight crew of the occurrence flight did not see the widespread clouds,” TSIB stated. One theory is the aircraft’s weather radar may have malfunctioned. TSIB noted the aircraft had logged similar radar anomalies on three separate occasions before the incident.

According to the Singapore Ministry of Transport’s preliminary findings, the turbulence caused vertical acceleration to swing from negative 1.5G to positive 1.5G within four seconds — sending unbelted passengers airborne and then slamming them back down. The aircraft dropped 178 feet in 4.6 seconds.

80 passengers were injured, and Geoff Kitchen was the only fatality.

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The legal framework and what passengers are owed

Kitchen’s lawsuit is being brought under the Montreal Convention, the international treaty governing airline liability for passenger injuries and deaths on flights, the Malay Mail notes, adding that Singapore Airlines is liable for accidents — including turbulence — on international flights even if it wasn’t negligent.

According to the International Civil Aviation Organization, updated liability limits took effect December 28, 2024, with airlines now strictly liable for death or bodily injury up to 151,880 Special Drawing Rights — approximately $202,500 — without passengers needing to prove fault.

The Convention “sets liability limits for airlines, ensuring fair compensation for consumers in cases of injury, death, delay, baggage and cargo issues” — with the revised limits designed to keep compensation appropriate over time.

The broader turbulence risk and what you can do

The SQ321 incident was among the worst turbulence-related accidents in aviation history — but experts say the risk is growing, according to Congresswoman Haley Stevens’ office, citing aviation experts. The frequency of severe turbulence events is expected to increase as a result of climate change.

The standard advice from aviation safety officials remains consistent: According to the Federal Aviation Administration (FAA)’s turbulence safety guidance, passengers should keep their seatbelt fastened whenever seated — even when the seatbelt sign is off — since turbulence can occur suddenly and without warning.

The FAA adds that seatbelts should be worn low and tight on the hips rather than the abdomen, to most effectively limit the body’s forward motion in a sudden drop.

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With a writing and editing career spanning over 15 years, Emma creates and refines content across a broad spectrum of industries, including personal finance, lifestyle, travel, health & wellness, real estate, beauty & fitness and B2B/SaaS/tech.

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