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Two-panel image of the Twin Towers in New York City alongside a screenshot of a male window washer who worked in the North Tower. National Geographic and Serge Attal/Getty Images

They all worked high above Wall Street when 1 humble window washer saved their lives in the 9/11 attacks

On the morning of September 11, 2001, Jan Demczur, a Polish immigrant, was doing the job that had brought him to the World Trade Center: washing windows.

“I was so happy to see America, because I heard a lot about America,” he recalled of moving to the U.S. in 1980, where he’d imagined life would be “much better than in Poland,” he said in an interview for National Geographic’s new docuseries 9/11: Reunited. He bought his plane ticket and came to America with $10 in his pocket.

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When Demczur arrived in the U.S., he didn’t have any knowledge of the English language. But he got himself a job at a company making custom-made windows, where he worked for about seven years until his boss (who went on to become his father-in-law) encouraged him to pursue window cleaning, instead, which he was told could make him better money. He cleaned windows uptown for a few years before being relocated to the World Trade Center, where he washed windows by hand.

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“[The WTC] was a very nice place to be,” he said, reminiscing with a smile. “There was a lot of people speaking a lot of languages — and tourists from around the world.”

Devastatingly, on September 11, 2001, more than 2,200 of those workers, tourists and local New Yorkers died when terrorists crashed two hijacked planes into the Twin Towers. In a matter of two hours, One and Two World Trade Center collapsed, and not long after, 7 World Trade Center came down, as well. Over 2,800 people died altogether, including 343 firefighters, 23 police officers and 37 Port Authority police officers.

How Demczur saved lives with a window-washing tool

Demczur didn’t have an executive office or a prestigious title at the World Trade Center. He was there to do a job that most people would never have noticed unless something went wrong.

He was riding an elevator in the North Tower with five other men when American Airlines Flight 11 struck the building. The elevator plummeted 15 floors before the emergency brake kicked in, and the men eventually found themselves trapped around the 50th floor. Their elevator doors opened, but instead of a way out, they faced a wall.

What happened next turned an ordinary tool from Demczur’s job into an unlikely lifesaving device.

Demczur used the handle of his squeegee to cut through the elevator’s ceiling and eventually break through the drywall separating the men from an adjacent bathroom. The other passengers helped kick and punch through the opening.

The men managed to escape into the building and make their way toward the stairwell. They got out just minutes before the North Tower collapsed.

The squeegee handle Demczur used during the escape is now part of the Smithsonian’s collection, transforming an everyday object associated with a working man’s job into an artifact of one of the most consequential days in American history.

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The survivors were reunited 25 years later

National Geographic’s 9/11: Reunited brings survivors back together with people whose paths crossed with theirs during the attacks.

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“We wanted to bring people together to offer gratitude to each other, to answer unanswered questions, to talk about things that maybe they weren’t ready to talk about until now, and also to remember their fallen comrades or friends,” Director Julian Jones told Ars Technica. “After 25 years, who do they want to meet? What questions have they got? I think we also wanted to tell the story of what many in the 9/11 community call 9/12, that’s the rest of your lives — the journey, and in many cases, the psychological and physical struggles.”

Among those featured in 9/11: Reunited are Demczur and John Paczkowski and George Phoenix, two of the men who worked on the 67th and 74th floors of the North Tower and got trapped in the elevator together. The docuseries follows the three of them meeting up again in a Manhattan bar, 25 years after the tragedy that changed the lives they feel lucky to still live.

“Seeing Jan and George again after all of these years reminded me of not only the tragedy of that day and the enduring grief we feel for all who were lost, but also the raw humanity of what we shared, how blessed we are to still be alive and the responsibility we have to live life to its fullest,” Paczkowski told The New York Post.

In the meeting, the three of them thanked each other for helping one another get out, adding that, without Demczur, the reunion wouldn’t have even been possible.

“You might look at a guy washing the window every day and just not see him,” Phoenix said in the documentary. “Jan saved the day.”

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AnnaMarie Houlis Weekend Editor

AnnaMarie Houlis is a journalist and author with more than 15 years of experience, thousands of bylines and four books covering everything from travel, lifestyle and wellness to finance, technology and business.

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