Sep 11, 2025
What started as a harmless fluke quickly snowballed into a full-blown logistical nightmare — one cardboard box at a time.
A woman identified only as “Kay” told ABC 7 she has been bombarded by Amazon deliveries for over a year. Boxes keep arriving at her home, even though she never ordered them. They’re addressed to her house but not to her name.
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Despite repeated attempts to return or refuse the deliveries, they keep piling up. At one point, the packages blocked her driveway, front door and even the path for the mail carrier. That made things especially difficult for her 88-year-old mother, who has a disability.
"I couldn't even get my mother in the house,” Kay told ABC 7. “It's just been another form of hell," Kay told ABC 7.
The boxes now swallowing half her carport are more than just a minor inconvenience. And if she wants them gone, Amazon says that’s her responsibility.
The company suggested she donate the items, give them away or haul them to USPS or FedEx herself. So, what's really going on?
Stuck with the bill, and the boxes
Each of the mystery packages contains the same item: faux-leather seat covers shipped from a Chinese seller called “Liusandedian.” The brand operates as Etkin on Amazon, and advertises custom-fit covers for a wide range of cars.
But customers report the seat covers don’t fit at all. And when they try to return them, things get even messier.
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Unlike items fulfilled directly by Amazon, third-party sellers that handle their own shipping aren’t bound by Amazon’s standard return policy. Instead, they're required to offer one of the three options:
- A U.S.-based return address
- A prepaid shipping label
- A full refund without needing to ship the item back
But this seller appears to be skipping those rules, and Kay isn’t the only one caught in the chaos. Complaints are piling up.
"Why haven't I received my refund? Was sent thru UPS 3 weeks ago," one customer wrote on Amazon.
"It's going to cost me $124 to return this item!!!" another customer added.
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A pile of boxes later
After more than a year of living in what looked like a stockroom, Kay had had enough. She filed six complaint tickets with Amazon, trying to stop the flood.
Amazon initially denied telling her to haul the boxes to USPS or FedEx, though Kay says she was told when she asked for help.
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"Why is it my responsibility to get rid of this, when your seller is not following your rules, Amazon?" she asked.
In response to inquiries from 7 On Your Side, Amazon issued a statement: “We've apologized to the customer and are working directly with her to pick-up any packages while taking steps to permanently resolve this issue." And finally, after months of dead ends, Kay got a win. On July 10, Amazon removed the remaining boxes from her property and promised to crack down on sellers abusing the system.
While Kay’s case is rare, it’s a good reminder to be cautious while shopping online. Before buying from an unfamiliar brand, check the seller’s ratings and read customer reviews.
If anything feels off — mismatched product details, sketchy return policies or an unfamiliar brand name — trust your gut and move on. And always confirm whether the item is fulfilled by Amazon or shipped from a third-party seller.
It might just save you from a porch full of regret.
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Victoria Vesovski is a Toronto-based Staff Reporter at Moneywise, where she covers the intersection of personal finance, lifestyle and trending news. She holds an Honours Bachelor of Arts from the University of Toronto, a postgraduate certificate in Publishing from Toronto Metropolitan University and a Master’s degree in American Journalism from New York University’s Arthur L. Carter Journalism Institute. Her work has been featured in publications including Apple News, Yahoo Finance, MSN Money, Her Campus Media and The Click.
