Brewers fans paid $1K more than a decade ago to see any future game — but holders cashing in for the World Series say the team gave them garbage seats

Back in 2015, the brothers from Kenosha each paid $1,000 for a “timeless ticket,” which allows holders to attend any future Brewers home game that they choose.

“Whether it’s this season, the year 2050, or the 7th game of the World Series, all are valid games to redeem a timeless ticket,” the Brewers organization stated on its website.

The brothers could have used theirs on a regular-season game years ago, but as they explained to WTMJ-TV, they decided to hold out for a potential Brewers home game in the World Series. That patience looked smart on Oct. 19, when resale seats for either of the first two games in Milwaukee were going for about $2,800 at minimum.

The World Series was supposed to be the brothers’ payoff, starting with Game 1 against the Tampa Bay Rays at American Family Field on Oct. 23. But when Kyle took a look at the timeless ticket order form, he figured there had to be a mistake.

The only ticket options that were available to them were standing room only or seats up in the terrace level, the ballpark’s fourth deck, and neither option cost more than the $1,000 each brother had paid 11 years ago. When Kyle raised the issue with the Brewers organization, the representative he spoke with admitted there were better seats available.

“When you promise somebody the best seat available, and you give them pretty much the worst seats that you have in the whole stadium, I would say, no. They’re not honoring it,” Kyle told WTMJ-TV.

What the timeless ticket promised

The Brewers reportedly sold 1,000 timeless tickets, which are nonrefundable and cannot be resold.

The Deaton brothers’ grudge with the Brewers organization largely comes down to the information card that came with the tickets. WTMJ-TV published a copy of that card, which says the ticket “may be redeemed for the best available seat locations, subject to ticket availability at the time of redemption.” Kevin reportedly told the station he’d have settled for anything in the first 10 rows.

How the Brewers are trying to make it right

On Oct. 20, after several hundred holders asked to redeem their timeless tickets for World Series seats, Brewers President of Business Operations Rick Schlesinger admitted the organization made a mistake.

“We subsequently erred in our internal communications on the logistics of fulfilling the requests,” Schlesinger said in the statement shared with WTMJ-TV. “While we were able to accommodate all with seats, we received feedback from some that they were unhappy with their seat locations.

“Clearly, even with extraordinary limitations on available seats, we did not live up to the spirit of the program and we have been working through a resolution.”

As a result, holders who cashed in for World Series seats can attend the game and will be able to hold onto their timeless ticket for another future Brewers game.

What to check before prepaying for such a perk

The premise of the timeless ticket promotion is simple: the money goes out today and the payoff comes later. But before you sign up for such a promotion, make sure you peruse the terms and conditions carefully. It’s also smart to keep a copy of any contracts you may sign.

The Deatons built their complaint around the exact wording on the information card that came with their tickets.