A rolling FedEx truck hit 2 parked cars in Florida. The company paid 1 owner, but denied another woman's claim — how she took control and got paid $1K

McGhee was frustrated. When she posted the video on social media, FedEx reached back out and asked her for the video. She says a week went by with no response, so she contacted local news show Action 9.

The results of McGhee’s case

McGhee told Action 9 Consumer Investigator Jeff Deal that at first FedEx only took responsibility for the damage to one car, but not hers.

WFTV 9 shared that less than two hours after Action 9 went to FedEx for answers, McGhee received an email, informing her that the damage — estimated at just over $1,100 — would be covered.

FedEx sent Action 9 this statement: “Safety is our highest priority, and we are grateful no one was injured. We worked directly with the affected individual to resolve this matter.” Moneywise reached out to FedEx for comment and received the same statement.

While McGhee was happy to be paid for the damages, she was disappointed to have even needed to reach out to journalists for help.

“I hate that I even had to go this far,” she told them.

Your local news station could help you

At the end of the day, McGhee’s story was a success — she got back the money she was owed for the incident. She was lucky to have access to surveillance footage from her building. Another way to get that would have been to go file a police report and request relevant CCTV footage they may be able to obtain, the WFTV 9 story says. But video wasn’t what moved McGhee’s case along. She did that by making a stink on social media, then reaching out to Action 9.

Many local news stations have journalists dedicated to consumer investigation whose entire purpose is to cast light on consumer issues and even add some pressure onto the companies in question through media attention.